Return Eligibility
To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been damaged, altered, or used cannot be returned. If you have any questions about whether an item is eligible for return, please contact us.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions on how to proceed. Returns that are not initiated through this process may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during the return shipping process.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item without delay. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at [email protected]. You must report any issues within 7 days of receiving your order. We may request photos of the damaged item to assist with the resolution process. Depending on the situation, we may offer a replacement or a full refund for the damaged item.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with lenshandcrafted.com is satisfactory. Thank you for your understanding and cooperation.